Customer Service & Call Centre category and Computer Software industry jobs

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Cofense - Melbourne, VIC, 3000 (23 days ago)
Provide Level 1 technical guidance to customers deploying Cofense’s integrated email client solutions, including Reporter and Triage. Monitor two separate ticketing queues for incoming customer support requests and prioritize appropriately. Follow Reporter and Triage Support conventions when coding and responding to respective product tickets. Ability to operate independently from direct supervisi...
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